Vaxcard: Vaccine RecordVaxcard: Vaccine Record Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I add a vaccination?
Open a family member's card and tap Add record. Choose the vaccine, enter the date and, if you like, the dose number, clinic, who gave it and the lot number. You can also add a record straight from a row in the reference schedule.
Where does the next dose date come from?
Only from the national schedule you choose for that person, and each schedule shows its official source. If no schedule or birth date is set, Vaxcard does not guess. You can change the next date on any record, and your date is never overwritten.
Which countries' schedules are included?
The United Kingdom, Germany, the United States and Türkiye, for children and adults. Schedules are shown for reference only; ask your doctor which vaccines are right for you.
Why don't I get reminders?
Notifications are off until you turn them on. Open Settings > Notifications, switch them on and allow notifications when iOS asks. If you declined earlier, turn them on for Vaxcard in the iOS Settings app.
How do I share a vaccine card as a PDF?
Open a family member's card and tap Export PDF, then choose this person's card or the whole family. This is part of Vaxcard Premium. The PDF is a personal record, not an official certificate.
How many people can I add?
The free version includes 2 people. Vaxcard Premium adds unlimited family members.
Can I hide names on the Lock Screen?
Yes. Turn off Show details on Lock Screen in Settings. Reminders and widgets then show only counts, without names or vaccines.
Will my data move to a new iPhone?
There is no iCloud sync. With Vaxcard Premium, use Settings > Export data to save a backup file, then Import data on the new device.
How do I restore my subscription on a new device?
Open Settings and tap Restore purchases. Use the same Apple Account you subscribed with.
How do I cancel Vaxcard Premium?
Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions, and choose Vaxcard. Cancel at least 24 hours before the current period ends to avoid the next charge.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.