Subly Tracker: SubscriptionsSubly Tracker: Subscriptions Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
Does Subly connect to my bank?
No. You add subscriptions yourself, and nothing is read from your bank or email.
How do renewal reminders work?
Allow notifications and choose how many days before a charge you want a reminder. They are scheduled on your device.
How are other currencies converted?
Subly downloads daily exchange rates and converts totals to your main currency. Totals are approximate.
Can I import from a spreadsheet?
Yes, with Premium. Import a CSV, JSON or text file in Settings.
How do I restore my subscription?
Open Subly, go to Settings or the upgrade screen and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
There is no iCloud sync. Your data lives only on this device. With Premium, export your list and import it on the new iPhone. Otherwise, add your subscriptions again.
How do I contact support?
Email [email protected]. We usually reply within a few days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.