Watch Identifier AI: WatchSnapWatch Identifier AI: WatchSnap Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How accurate is the identification?
It works best with a clear, well-lit photo of the dial. AI can confuse similar models and homages, so check the reference number before you buy or sell.
Is the estimated value a real price?
No. It is a rough estimate for information only. Prices depend on condition, papers and the market.
Is my photo stored on your server?
No. The photo passes through our AI server to the AI provider and the answer comes back to your device. Our server does not store photos or results.
How do I move my collection to a new iPhone?
There is no iCloud sync. Export your collection as JSON and import it on the new device.
How do I restore my subscription on a new or reset iPhone?
Sign in with the same Apple ID, open the app's Settings screen or the paywall and tap Restore Purchases. Your subscription comes back. Your app data does not, unless you restore a backup.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, and choose this app. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel the subscription.
How do I contact support?
Email us at [email protected]. Include your iPhone model and iOS version if you are reporting a problem.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.