Vidalo: M3U Playlist PlayerVidalo: M3U Playlist Player Support
We usually reply within one business day.
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
Does Vidalo include channels?
No. Vidalo is a player only. You add playlists you have the right to use.
How do I add a playlist?
Tap add playlist and paste an M3U link, pick an M3U file from Files, or enter your Xtream Codes server, username and password.
How do I restore my purchase?
Open Settings in the app and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
A channel does not play. What can I do?
Try switching the playback engine in the player settings. If it still fails, the stream may be offline or blocked by your provider.
How do I move to a new phone?
Export a backup in Settings and import it on the new phone. Enter your passwords again, since they are not included.
How do I contact support?
Email [email protected], or use the contact option in the app's Settings. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.