Verte: Exchange RatesVerte: Exchange Rates Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How often are rates updated?
Verte fetches fresh rates from a public feed when you open or refresh the app. Without a connection it uses the last rates it downloaded.
Why did my rate alert arrive late?
Alerts are checked when Verte refreshes rates, so they arrive after the next refresh rather than at the exact moment the rate changes.
Does Verte work on Apple Watch?
Yes. The Watch app shows your rates and fetches them on its own.
How do I restore my subscription?
Open Verte, go to Settings and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
Verte does not sync through iCloud, so your data does not move to a new phone by itself. Subscribers can export a backup on the old phone and import it on the new one.
How do I contact support?
Email [email protected]. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.