Blood Sugar Tracker: SugarLogBlood Sugar Tracker: SugarLog Support
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I restore my purchase?
Open Settings in the app and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
Can I see readings older than 30 days?
Your older entries are kept on the device. The free version shows the last 30 days in lists and charts. The subscription unlocks the full history.
How do I create a report for my doctor?
Open Reports, create the doctor report PDF and share it by mail, Messages or Files. This needs the subscription.
How do I move my data to a new phone?
There is no iCloud sync. Export a backup file in Settings, move it to the new phone, then import it there. Data you synced to Apple Health is also covered by your Health backup.
Does the barcode scanner look up foods online?
No. It only finds custom foods you saved yourself with that barcode. Nothing is searched on the internet.
How do I contact support?
Email [email protected], or use the contact option in the app's Settings. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.