Steps Tracker: StepLogSteps Tracker: StepLog Support
We usually reply within one business day.
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I restore my purchase?
Open Settings in the app and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
Why does StepLog show zero steps?
Check that StepLog may read steps in the Health app under Sharing, Apps, and that Motion & Fitness is on in iPhone Settings, Privacy and Security.
Does StepLog write to Apple Health?
No. It only reads your activity data.
What happens to my history on a new phone?
Your steps live in Apple Health, so they come back with your Health data. Goals and achievements can be moved with a backup file. Creating the backup needs the subscription; importing it is free.
How do I contact support?
Email [email protected], or use the contact option in the app's Settings. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.