Simplio Shopping List PlannerSimplio Shopping List Planner Support
We usually reply within one business day.
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I share a list with my family?
Share the list as text from the list screen. The other person can paste it into the import option in their copy of the app. Lists do not sync live.
How do I add items from the Home Screen?
Add the quick add widget, then tap it to add an item without searching for the list.
How do I move my lists to a new iPhone?
There is no iCloud sync. Export a JSON backup from Settings and restore it on the new iPhone.
How do I restore my subscription on a new or reset iPhone?
Sign in with the same Apple ID, open the app's Settings screen or the paywall and tap Restore Purchases. Your subscription comes back. Your app data does not, unless you restore a backup.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, and choose this app. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel the subscription.
How do I contact support?
Email us at [email protected]. Include your iPhone model and iOS version if you are reporting a problem.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.