Warranty Tracker: ShieldLogWarranty Tracker: ShieldLog Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I scan a receipt?
When adding a product, choose scan receipt and hold the receipt in view. Text and serial numbers are read on your device. This needs Premium.
When will I get an expiry reminder?
Allow notifications when asked. ShieldLog reminds you before each warranty ends.
How do I lock the app?
Turn on app lock in Settings. ShieldLog then asks for Face ID or your passcode.
How do I export my data?
With Premium, export from Settings to save one file with all products and photos. Import it later from the same screen.
How do I restore my subscription?
Open ShieldLog, go to Settings or the upgrade screen and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
There is no iCloud sync. Your data lives only on this device. With Premium, export your data to a file and import it on the new iPhone.
How do I contact support?
Email [email protected]. We usually reply within a few days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.