Book Tracker: ShelfLog Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I add a book by barcode?
Tap add, choose scan, and point the camera at the ISBN barcode on the back cover. If no match is found, you can search by title or add the book manually.
Can I bring my Goodreads library?
Yes. Export your library from Goodreads as a CSV file, then use the import option in the app's data settings.
Does ShelfLog sync with iCloud?
No. Your library stays on this device. To move it to a new iPhone, export a JSON backup and import it on the new device.
How do I back up my library?
Open the data management section in Settings and export a JSON backup. Save it to Files or send it to yourself.
How do I restore my subscription on a new or reset iPhone?
Sign in with the same Apple ID, open the app's Settings screen or the paywall and tap Restore Purchases. Your subscription comes back. Your app data does not, unless you restore a backup.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, and choose this app. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel the subscription.
How do I contact support?
Email us at [email protected]. Include your iPhone model and iOS version if you are reporting a problem.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.