Payment Tracker: PayLogPayment Tracker: PayLog Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
Does PayLog connect to my bank?
No. You enter payments yourself. PayLog never asks for bank logins or full card numbers.
Where do exchange rates come from?
From a free public exchange-rate feed, updated about once a day. Only your base currency code is sent.
How do I turn on Face ID lock?
Open Settings in PayLog and turn on the app lock.
How do I restore my subscription?
Open PayLog, go to Settings and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
PayLog does not sync through iCloud, so your data does not move to a new phone by itself. Subscribers can export a data file on the old phone and import it on the new one.
How do I contact support?
Email [email protected]. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.