Konap: Building ManagerKonap: Building Manager Support
We usually reply within one business day.
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Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I send a dues reminder?
Open a resident or an overdue payment and choose WhatsApp or mail. The message opens in that app so you can review it before sending.
How do I create a financial report?
Go to reports and generate a PDF, then share or save it with the share sheet.
Can I protect the app?
Yes. Turn on app lock in settings and set a PIN or use your device passcode.
How do I back up my building data?
Use export in settings to save a file. You can import it later on the same or a new iPhone.
How do I restore my subscription?
Open Konap, go to Settings or the upgrade screen and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
There is no iCloud sync. Your data lives only on this device. Export your data to a file and import it on the new iPhone.
How do I contact support?
Email [email protected]. We usually reply within a few days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.