KeyLog: API Key VaultKeyLog: API Key Vault Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
Are my keys synced to iCloud?
No. Secrets are stored in the Keychain on this device only and are marked as not synchronizable.
Why does the app go online at all?
Only to download public service logos, using the service's domain name such as stripe.com, and to check your subscription. Your keys are never sent.
How do I move my vault to a new iPhone?
Export your vault with a passphrase on the old phone, move the file to the new one and import it there. Without an export, your secrets stay on the old device.
What happens if I forget my export passphrase?
The encrypted file cannot be opened without it. We cannot recover it for you.
How do I restore my subscription?
Open KeyLog, go to Settings and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
How do I contact support?
Email [email protected]. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.