Fish Identifier AI: FishSnapFish Identifier AI: FishSnap Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How do I restore my purchase?
Open Settings in the app and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
Why did a scan show the paywall?
AI identification needs an active subscription. Your saved catches stay available without one.
Is my photo stored on your server?
No. The photo passes through our server to OpenAI for the answer and is not stored by us.
How do I turn off analytics?
Open Settings in the app and switch off analytics.
How do I move my catches to a new phone?
There is no iCloud sync. Export your catches as JSON in Settings, move the file and import it on the new phone.
How do I contact support?
Email [email protected], or use the contact option in the app's Settings. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.