Store Connect: ConnectLogStore Connect: ConnectLog Support
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Frequently asked questions
How do I create an App Store Connect API key?
In App Store Connect, go to Users and Access, then Integrations, and create a key. Download the .p8 file and note the Key ID and Issuer ID, then add them in ConnectLog.
Is my private key sent anywhere?
No. It stays in the Keychain on your iPhone. The app uses it to sign each request locally and sends only the signed token to Apple.
How do I restore my purchase?
Open Settings in the app and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
How do I move my accounts to a new phone?
There is no iCloud sync. Use the encrypted export in Settings, set a password, move the file to the new phone and import it there with the same password.
Why do I not see sales for some days?
Apple publishes sales reports with a delay, usually a day. Add your vendor number in the account settings to load sales reports.
How do I contact support?
Email [email protected], or use the contact option in the app's Settings. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.