Water Tracker & Log: AquaLog Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
How is my daily goal calculated?
AquaLog uses your profile, such as weight, activity level, climate and pregnancy or breastfeeding status, to suggest a goal. You can change it at any time.
How do I connect Apple Health?
Turn on Apple Health sync in AquaLog's settings and allow access to Water. AquaLog then saves each drink you log as water intake.
I deleted a drink. Is it removed from Health too?
Yes. AquaLog removes its own matching entry from Apple Health.
Can I log water with Siri?
Yes, with the AquaLog action in the Shortcuts app. Siri Shortcuts are part of the subscription.
How do I restore my subscription?
Open AquaLog, go to Settings and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
AquaLog does not sync through iCloud, so your data does not move to a new phone by itself. Water you saved to Apple Health stays in Health, but your AquaLog log and profile do not transfer.
How do I contact support?
Email [email protected]. We usually reply within a few working days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.